FAQ

I've already placed an order! Can I modify or cancel my order? 

No, we cannot modify or cancel an order once placed. If you entered the wrong shipping address please notify us within 12 hours of your order. 

Can I use more than one promo code?

Our online register will only accept one coupon code at a time. We suggest using the one that appeals most to you and is most bang for your buck! 

Can I find out more about items before I purchase? 

Yes, absolutely! If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please call us at 615.784.4179 or email us at wilkiesoutfitters@yahoo.com for assistance!

Do You Have Gift Cards?

Yes, we do! Gift Cards are available for purchase at store location. 

Just remember, gift cards are non-refundable and expire after 365 days!

Do You Have A Physical Store?

YES! That's how we got our start! We'd love for you to pay us a visit us:

110 Public Square, Lebanon TN 

Can I Pick Up An Item From The Store?

YES, and its FREE! When you check out, you can choose between the shipping or pick up options that are available. At this time please leave us a note if you would rather receive Curbside Pickup. Please give 1-3 days processing time for in store pickups! 

How Do I Return An Item?

Learn more about returns when you explore our Returns page.

What Payment Options Do You Accept?

When you check out, you’ll have the option to pay with any major credit card provider. 

How Can I Use An Online Gift Card Or Promo Code?

When you start the checkout process, enter your code in the box that says “Add Coupon” or “Gift Certificate.”

How Can I add Something to My Order?

If you have already checked out, but forgot to add an irresistible item, just go through our easy checkout again with that item! If you create an account/profile with us, checkout is even easier! 

When Do I Get An Order Confirmation?

Right after you order, you should get an email confirmation letting you know we’ve received your request. You’ll also get an email as soon as we ship everything out or when your order is ready for pickup.

If you don’t receive anything within 24 hours, email us at wilkiesoutfitters@yahoo.com.